little cleanup

added some pauses to prevent spamming the end user
invokes Fix-WindowsHealth if necessary

Create-NewTicketFromBSODAnalysis.ps1

@@ -25,16 +25,42 @@ If ( -not (Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: $
 
 # Create ticket
 Import-Module $env:SyncroModule -WarningAction SilentlyContinue
-#$BSODReportContent = [System.IO.File]::ReadAllText($BSODReport)
-$BSODReportContent = Get-Content $BSODReport
-$BSODReportContent = $BSODReportContent -join "`n"
+$BSODReportContent = Get-Content -Path $BSODReport
 $TicketSubject = 'BSOD on ' + $Env:COMPUTERNAME
 $TicketIssueType = 'Remote Support'
 $TicketStatus = 'New'
 Try {
+    $TicketComment = $BSODReportContent -join "`n"
     $TicketData = Create-Syncro-Ticket -Subject $TicketSubject -IssueType $TicketIssueType -Status $TicketStatus
-    Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketData.ticket.id -Subject "Issue" -Body $BSODReportContent -Hidden $true -DoNotEmail $true
+    $TicketID = $TicketData.ticket.id
+    Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Issue" -Body $TicketComment -Hidden $true -DoNotEmail $true
 }
 Catch { Write-Error "Error creating ticket" ; Return }
 
-# Evaluate BSOD report for signs that Windows needs to be repaired
+# Update the ticket
+Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body "It looks like your computer crashed. I'll get this resolved as soon as possible." -Hidden $false -DoNotEmail $false
+
+# Wait a bit
+Start-Sleep -Seconds 120
+
+# Setup providers for matching BSOD report content
+$ProviderMicrosoft = 'Microsoft|Windows'
+
+# Get the provider data from the most recent BSOD
+$CulpritProvider = $BSODReportContent[12..13] -join '`n'
+
+# Set the billable time
+$BillableTimeInMinutes = 15
+$StartAt = (Get-Date).AddMinutes(-$BillableTimeInMinutes).ToString("o")
+
+Switch ( $CulpritProvider ) {
+    { $_ -match $ProviderMicrosoft } {
+        $TicketComment = "I've analyzed the crash report and it indicates a problem with a Windows component. I'll repair the system now."
+        Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $false -DoNotEmail $false
+        Create-Syncro-Ticket-TimerEntry -TicketIdOrNumber $TicketID -StartTime $StartAt -DurationMinutes $BillableTimeInMinutes -Notes $TimerNotes -UserIdOrEmail '' -ChargeTime $true
+        $FixWindowsHealth = Download-File -URL 'https://dev.emberkom.com/emberkom/management-scripts/raw/branch/master/Fix-WindowsHealth.ps1'
+        Start-Sleep -Seconds 120
+        . $FixWindowsHealth
+    }
+
+}

Fix-WindowsHealth.ps1

@@ -3,14 +3,16 @@ $tempFile = New-TemporaryFile
 $(sfc.exe /scannow) | Out-File $tempFile
 Set-Content -Path $tempFile -Value $(Get-Content -Path $tempFile -Encoding Unicode) -Encoding UTF8
 $SFCOutput = Get-Content -Path $tempFile
+$TicketComment = "SFC Output:`n" + ($SFCOutput -join "`n")
+If ( $TicketID ) { Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $true -DoNotEmail $true }
 Remove-Item $tempFile -Force -ErrorAction SilentlyContinue
 
 # Examine $SFCOutput for integrity violations, if found make sure chkdsk runs at the next boot
 If ( $SFCOutput -contains 'Windows Resource Protection did not find any integrity violations.' ) { $ScheduleCheckDisk = $false } Else { $ScheduleCheckDisk = $true }
 
 # Run enhanced DISM for Windows 8 and higher endpoints
-If ( IsWindowsVersion -ge "6.2" )
-{
+If ( IsWindowsVersion -ge "6.2" ) {
+
     # Record start of DISM repair
     $BeginDISMRun = (Get-Date)
 
@@ -24,14 +26,18 @@ If ( IsWindowsVersion -ge "6.2" )
     $EndDISMRun = (Get-Date)
 
     # Extract results of DISM repair from system log and add them to this log
+    $TicketComment = "DISM Output:`n"
     Write-Output "Beginning Windows Component Store log data collection"
     Get-Content -Path "${Env:WinDir}\Logs\DISM\dism.log" | Select-String -Pattern '^(\d{4})-(\d{2})-(\d{2}) (\d{2}):(\d{2}):(\d{2})' |
     ForEach-Object {
         If ( ((Get-Date $_.Line.Substring(0,19)) -gt $BeginDISMRun) -and ((Get-Date $_.Line.Substring(0,19)) -le $EndDISMRun) ) {
-            Write-Output $_.Line
+            $line = $_.Line
+            Write-Output $line
+            $TicketComment = $TicketComment + $line + "`n"
         }
     }
     Write-Output "Completed Windows Component Store log data collection"
+    If ( $TicketID ) { Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $true -DoNotEmail $true }
 }
 Else { Write-Output "Online image cleanup and restoration is only supported on Windows 8 and higher" }
 
@@ -39,4 +45,10 @@ Else { Write-Output "Online image cleanup and restoration is only supported on W
 If ( $ScheduleCheckDisk ) {
     Write-Output "Scheduling disk repair at next boot"
     Start-Process "cmd.exe" -ArgumentList '/C echo y | chkdsk /F /R /X' -Wait
+    $TicketComment = "Scheduled disk repair at next boot"
+    If ( $TicketID ) {
+        Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $true -DoNotEmail $true
+        $TicketComment = "I've made some changes that will require you to restart your computer.`n`nWhenver you're ready, please restart your computer and allow it 30min to complete the startup process."
+        Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $false -DoNotEmail $false
+    }
 }