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update ticket subject to be user facing

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added $TimeAttributedToUser for billing
delete Fix-WindowsHealth script after running
This commit is contained in:
dyoder
2024-06-14 17:09:27 -04:00
parent f82ce18319
commit cc3f42b539
1 changed files with 3 additions and 2 deletions
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Create-NewTicketFromBSODAnalysis.ps1
+3 -2
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@@ -26,7 +26,7 @@ If ( -not (Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: $
# Create ticket # Create ticket
Import-Module $env:SyncroModule -WarningAction SilentlyContinue Import-Module $env:SyncroModule -WarningAction SilentlyContinue
$BSODReportContent = Get-Content -Path $BSODReport $BSODReportContent = Get-Content -Path $BSODReport
$TicketSubject = 'BSOD on ' + $Env:COMPUTERNAME $TicketSubject = 'System Crash on ' + $Env:COMPUTERNAME
$TicketIssueType = 'Remote Support' $TicketIssueType = 'Remote Support'
$TicketStatus = 'New' $TicketStatus = 'New'
Try { Try {
@@ -57,10 +57,11 @@ Switch ( $CulpritProvider ) {
{ $_ -match $ProviderMicrosoft } { { $_ -match $ProviderMicrosoft } {
$TicketComment = "I've analyzed the crash report and it indicates a problem with a Windows component. I'll repair the system now." $TicketComment = "I've analyzed the crash report and it indicates a problem with a Windows component. I'll repair the system now."
Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $false -DoNotEmail $false Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $false -DoNotEmail $false
Create-Syncro-Ticket-TimerEntry -TicketIdOrNumber $TicketID -StartTime $StartAt -DurationMinutes $BillableTimeInMinutes -Notes $TimerNotes -UserIdOrEmail '' -ChargeTime $true Create-Syncro-Ticket-TimerEntry -TicketIdOrNumber $TicketID -StartTime $StartAt -DurationMinutes $BillableTimeInMinutes -Notes $TimerNotes -UserIdOrEmail $TimeAttributedToUser -ChargeTime $true
$FixWindowsHealth = Download-File -URL 'https://dev.emberkom.com/emberkom/management-scripts/raw/branch/master/Fix-WindowsHealth.ps1' $FixWindowsHealth = Download-File -URL 'https://dev.emberkom.com/emberkom/management-scripts/raw/branch/master/Fix-WindowsHealth.ps1'
Start-Sleep -Seconds 120 Start-Sleep -Seconds 120
. $FixWindowsHealth . $FixWindowsHealth
If ( Test-Path $FixWindowsHealth ) { Remove-Item $FixWindowsHealth -Force -ErrorAction SilentlyContinue }
} }
} }