update ticket subject to be user facing
added $TimeAttributedToUser for billing delete Fix-WindowsHealth script after running
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@@ -26,7 +26,7 @@ If ( -not (Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: $
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# Create ticket
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Import-Module $env:SyncroModule -WarningAction SilentlyContinue
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$BSODReportContent = Get-Content -Path $BSODReport
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$TicketSubject = 'BSOD on ' + $Env:COMPUTERNAME
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$TicketSubject = 'System Crash on ' + $Env:COMPUTERNAME
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$TicketIssueType = 'Remote Support'
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$TicketStatus = 'New'
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Try {
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@@ -57,10 +57,11 @@ Switch ( $CulpritProvider ) {
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{ $_ -match $ProviderMicrosoft } {
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$TicketComment = "I've analyzed the crash report and it indicates a problem with a Windows component. I'll repair the system now."
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Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $false -DoNotEmail $false
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Create-Syncro-Ticket-TimerEntry -TicketIdOrNumber $TicketID -StartTime $StartAt -DurationMinutes $BillableTimeInMinutes -Notes $TimerNotes -UserIdOrEmail '' -ChargeTime $true
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Create-Syncro-Ticket-TimerEntry -TicketIdOrNumber $TicketID -StartTime $StartAt -DurationMinutes $BillableTimeInMinutes -Notes $TimerNotes -UserIdOrEmail $TimeAttributedToUser -ChargeTime $true
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$FixWindowsHealth = Download-File -URL 'https://dev.emberkom.com/emberkom/management-scripts/raw/branch/master/Fix-WindowsHealth.ps1'
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Start-Sleep -Seconds 120
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. $FixWindowsHealth
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If ( Test-Path $FixWindowsHealth ) { Remove-Item $FixWindowsHealth -Force -ErrorAction SilentlyContinue }
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}
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}
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