wait 20min for bsod report to be generated

don't download BlueScreenView, expect it
move all of ticket creation into try block

Create-NewTicketFromBSODAnalysis.ps1

@@ -1,35 +1,29 @@
-$BlueScreenView = $Global:MSPToolsDirectory + '\BlueScreenView.exe'
+If ( Is64Bit ) { $BlueScreenView = $Global:MSPToolsDirectory + '\BlueScreenView-x64.exe' } Else { $BlueScreenView = $Global:MSPToolsDirectory + '\BlueScreenView-x86.exe' }
 $BSODReport = $Global:OutputDirectory + '\BSODReport.txt'
 
 # Remove existing BSOD report
 If ( Test-Path $BSODReport ) { Remove-Item $BSODReport -Force -ErrorAction SilentlyContinue }
 
-# Download BlueScreenView
-If ( -not (Test-Path $BlueScreenView) ) {
-    If ( Is64Bit ) { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x64.exe' } Else { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x86.exe' }
-    Download-File -URL $URL -File $BlueScreenView
-    If ( -not (Test-Path $BlueScreenView) ) { Return }
-}
-
 # Run BlueScreenView
+If ( !(Test-Path $BlueScreenView) ) { Write-Error "File does not exist: ${BlueScreenView}" ; Return }
 Start-Process $BlueScreenView -ArgumentList "/stext $BSODReport /sort ~1" -Wait
 
 # Wait for BSOD report
-For ($i = 0; $i -lt 300; $i++) {
+For ($i = 0; $i -lt 1200; $i++) {
     If ( Test-Path $BSODReport ) { Break }
     Start-Sleep -Seconds 1
 }
 
 # Exit if the BSOD report was not created
-If ( -not (Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: ${BSODReport}" ; Return }
+If ( !(Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: ${BSODReport}" ; Return }
 
 # Create ticket
-Import-Module $env:SyncroModule -WarningAction SilentlyContinue
-$BSODReportContent = Get-Content -Path $BSODReport
-$TicketSubject = 'System Crash on ' + $Env:COMPUTERNAME
-$TicketIssueType = 'Remote Support'
-$TicketStatus = 'New'
 Try {
+    Import-Module $env:SyncroModule -WarningAction SilentlyContinue
+    $BSODReportContent = Get-Content -Path $BSODReport
+    $TicketSubject = 'System Crash on ' + $Env:COMPUTERNAME
+    $TicketIssueType = 'Remote Support'
+    $TicketStatus = 'New'
     $TicketComment = $BSODReportContent -join "`n"
     $TicketData = Create-Syncro-Ticket -Subject $TicketSubject -IssueType $TicketIssueType -Status $TicketStatus
     $TicketID = $TicketData.ticket.id