$BlueScreenView = $Global:MSPToolsDirectory + '\BlueScreenView.exe'
$BSODReport = $Global:OutputDirectory + '\BSODReport.txt'

# Remove existing BSOD report
If ( Test-Path $BSODReport ) { Remove-Item $BSODReport -Force -ErrorAction SilentlyContinue }

# Download BlueScreenView
If ( -not (Test-Path $BlueScreenView) ) {
    If ( Is64Bit ) { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x64.exe' } Else { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x86.exe' }
    Download-File -URL $URL -File $BlueScreenView
    If ( -not (Test-Path $BlueScreenView) ) { Return }
}

# Run BlueScreenView
Start-Process $BlueScreenView -ArgumentList "/stext $BSODReport /sort ~1" -Wait

# Wait for BSOD report
For ($i = 0; $i -lt 300; $i++) {
    If ( Test-Path $BSODReport ) { Break }
    Start-Sleep -Seconds 1
}

# Exit if the BSOD report was not created
If ( -not (Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: ${BSODReport}" ; Return }

# Create ticket
Import-Module $env:SyncroModule -WarningAction SilentlyContinue
$TicketComment = Get-Content $BSODReport
$TicketSubject = 'BSOD on ' + $Env:COMPUTERNAME
$TicketIssueType = 'Remote Support'
$TicketStatus = 'New'
Try {
    $TicketData = Create-Syncro-Ticket -Subject $TicketSubject -IssueType $TicketIssueType -Status $TicketStatus
    Start-Sleep -Seconds 15
    $TicketNumber = $TicketData.ticket.id
    Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketData.ticket.id -Subject "Issue" -Body $TicketComment -Hidden $true -DoNotEmail $true
    If ( $TicketNumber -ge 0 ) { Write-Output "Successfully created ticket number ${TicketNumber}" }
}
Catch { Write-Error "Error creating ticket" ; Return }