From c753b13f1ef591ae4f704e13452a72ec1c11f9c6 Mon Sep 17 00:00:00 2001
From: David Yoder <dyoder@emberkom.com>
Date: Mon, 24 Jun 2024 16:51:50 -0400
Subject: [PATCH] use new funcs in Tools.ps1

---
 Create-NewTicketFromBSODAnalysis.ps1 | 19 ++++---------------
 1 file changed, 4 insertions(+), 15 deletions(-)

diff --git a/Create-NewTicketFromBSODAnalysis.ps1 b/Create-NewTicketFromBSODAnalysis.ps1
index 678942b..f2bc010 100644
--- a/Create-NewTicketFromBSODAnalysis.ps1
+++ b/Create-NewTicketFromBSODAnalysis.ps1
@@ -18,21 +18,11 @@ For ($i = 0; $i -lt 1200; $i++) {
 If ( !(Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: ${BSODReport}" ; Return }
 
 # Create ticket
-Try {
-    Import-Module $env:SyncroModule -WarningAction SilentlyContinue
-    $BSODReportContent = Get-Content -Path $BSODReport
-    $TicketSubject = 'System Crash on ' + $Env:COMPUTERNAME
-    $TicketIssueType = 'Remote Support'
-    $TicketStatus = 'New'
-    $TicketComment = $BSODReportContent -join "`n"
-    $TicketData = Create-Syncro-Ticket -Subject $TicketSubject -IssueType $TicketIssueType -Status $TicketStatus
-    $TicketID = $TicketData.ticket.id
-    Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Issue" -Body $TicketComment -Hidden $true -DoNotEmail $true
-}
-Catch { Write-Error "Error creating ticket" ; Return }
+$BSODReportContent = $(Get-Content -Path $BSODReport) -join "`n"
+New-RMMTicket -Subject "System Crash on ${Env:COMPUTERNAME}" -InitialIssue $BSODReportContent
 
 # Update the ticket
-Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body "It looks like your computer crashed. I'll get this resolved as soon as possible." -Hidden $false -DoNotEmail $false
+New-TicketComment -Comment "It looks like your computer crashed. I'll get this resolved as soon as possible."
 
 # Wait a bit
 Start-Sleep -Seconds 120
@@ -49,9 +39,8 @@ $StartAt = (Get-Date).AddMinutes(-$BillableTimeInMinutes).ToString("o")
 
 Switch ( $CulpritProvider ) {
     { $_ -match $ProviderMicrosoft } {
-        $TicketComment = "I've analyzed the crash report and it indicates a problem with a Windows component. I'll repair the system now."
+        New-TicketComment -Comment "I've analyzed the crash report and it indicates a problem with a Windows component. I'll repair the system now."
         $TimeEntryNote = "Analysis indicates crash caused by Windows component(s). Scanning and repairing corruption in the system."
-        Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject "Update" -Body $TicketComment -Hidden $false -DoNotEmail $false
         Create-Syncro-Ticket-TimerEntry -TicketIdOrNumber $TicketID -StartTime $StartAt -DurationMinutes $BillableTimeInMinutes -Notes $TimeEntryNote -UserIdOrEmail $TimeAttributedToUser -ChargeTime "true"
         $FixWindowsHealth = Download-File -URL 'https://dev.emberkom.com/emberkom/management-scripts/raw/branch/master/Fix-WindowsHealth.ps1'
         Start-Sleep -Seconds 120