From a425a38c25c55eacd9739edc567b9f4d0c58fd8c Mon Sep 17 00:00:00 2001
From: David Yoder <dyoder@emberkom.com>
Date: Fri, 14 Jun 2024 12:59:17 -0400
Subject: [PATCH] don't download util twice wait for ticket to be created
 before adding comment

---
 Create-NewTicketFromBSODAnalysis.ps1 | 11 +++++++----
 1 file changed, 7 insertions(+), 4 deletions(-)

diff --git a/Create-NewTicketFromBSODAnalysis.ps1 b/Create-NewTicketFromBSODAnalysis.ps1
index 839c3d6..6c0fc4a 100644
--- a/Create-NewTicketFromBSODAnalysis.ps1
+++ b/Create-NewTicketFromBSODAnalysis.ps1
@@ -5,9 +5,11 @@ $BSODReport = $Global:OutputDirectory + '\BSODReport.txt'
 If ( Test-Path $BSODReport ) { Remove-Item $BSODReport -Force -ErrorAction SilentlyContinue }
 
 # Download BlueScreenView
-If ( Is64Bit ) { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x64.exe' } Else { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x86.exe' }
-Download-File -URL $URL -File $BlueScreenView
-If ( -not (Test-Path $BlueScreenView) ) { Write-Error "File does not exist: ${BlueScreenView}" ; Return }
+If ( -not (Test-Path $BlueScreenView) ) {
+    If ( Is64Bit ) { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x64.exe' } Else { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x86.exe' }
+    Download-File -URL $URL -File $BlueScreenView
+    If ( -not (Test-Path $BlueScreenView) ) { Return }
+}
 
 # Run BlueScreenView
 Start-Process $BlueScreenView -ArgumentList "/stext $BSODReport /sort ~1" -Wait
@@ -29,7 +31,8 @@ $TicketIssueType = 'Remote Support'
 $TicketStatus = 'New'
 Try {
     $TicketData = Create-Syncro-Ticket -Subject $TicketSubject -IssueType $TicketIssueType -Status $TicketStatus
+    Start-Sleep -Seconds 15
     Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketData.ticket.id -Subject $TicketSubject -Body $TicketComment -Hidden $true -DoNotEmail $true
+    If ( $TicketData.ticket.id -ge 0 ) { Write-Output "Syncro ticket created: ${TicketData.ticket.id}" }
 }
 Catch { Write-Error "Error creating ticket" ; Return }
-Write-Output "Syncro ticket created: ${TicketData.ticket.id}"
\ No newline at end of file