From 907ee882bf78d42b3e1b62a603f854fa8cbd0ce6 Mon Sep 17 00:00:00 2001
From: David Yoder <dyoder@emberkom.com>
Date: Mon, 24 Jun 2024 16:51:19 -0400
Subject: [PATCH] added funcs for working with tickets

---
 Tools.ps1 | 35 +++++++++++++++++++++++++++++++++++
 1 file changed, 35 insertions(+)

diff --git a/Tools.ps1 b/Tools.ps1
index c2dd9de..41a4cbb 100644
--- a/Tools.ps1
+++ b/Tools.ps1
@@ -12,6 +12,9 @@
 # Define the root path for the MSP in the Windows Registry
 [string]$Global:MSPRegistryRoot = "HKEY_LOCAL_MACHINE\SOFTWARE\${MSPName}"
 
+# Create a global variable to keep a ticket number if it needs to be used by any scripts
+$Global:TicketNumber = $null
+
 # Setup the MSP management directories
 Function Setup-MSPDirectories {
     If ( Test-Path ${Env:ProgramData} ) { $Global:RootDirectory = "${Env:ProgramData}\${MSPName}" } Else { $Global:RootDirectory = "${Env:SystemDrive}\${MSPName}" }
@@ -1032,6 +1035,38 @@ Function Install-LocalTools () {
     }
 }
 
+Function Import-RMMModule () {
+    Try { Import-Module $env:SyncroModule -WarningAction SilentlyContinue -ErrorAction Stop }
+    Catch { Write-Error $_.Exception.Message ; Return }
+}
+
+Function New-RMMTicket () {
+    param(
+        [Parameter(ValueFromPipeline=$false,Mandatory=$true)][string]$Subject,
+        [Parameter(ValueFromPipeline=$false,Mandatory=$false)][string]$IssueType="Remote Support",
+        [Parameter(ValueFromPipeline=$false,Mandatory=$true)][string]$InitialIssue
+    )
+    Import-RMMModule
+    Try { $Ticket = Create-Syncro-Ticket -Subject $Subject -IssueType $IssueType -Status "New" }
+    Catch { Write-Error $_.Exception.Message ; Return }
+    $Global:TicketNumber = $Ticket.ticket.id
+    New-TicketComment -TicketID $Global:TicketNumber -Subject "Issue" -Comment $InitialIssue -Hidden -DoNotEmail
+}
+
+Function New-TicketComment () {
+    param(
+        [Parameter(ValueFromPipeline=$false,Mandatory=$false)]$TicketID=$null,
+        [Parameter(ValueFromPipeline=$false,Mandatory=$false)][string]$Subject="Update",
+        [Parameter(ValueFromPipeline=$true,Mandatory=$true)][string]$Comment,
+        [Parameter(ValueFromPipeline=$false,Mandatory=$false)][switch]$Hidden=$false,
+        [Parameter(ValueFromPipeline=$false,Mandatory=$false)][switch]$DoNotEmail=$false
+    )
+    If ( ($null -eq $TicketID) -and ($null -eq $Global:TicketNumber) ) { Return }
+    If ( ($null -eq $TicketID) -and ($null -ne $Global:TicketNumber) ) { $TicketID = $Global:TicketNumber }
+    Try { Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketID -Subject $Subject -Body $Comment -Hidden $Hidden -DoNotEmail $DoNotEmail }
+    Catch { Write-Error $_.Exception.Message ; Return }
+}
+
 Setup-MSPDirectories
 Setup-LogFile
 Install-LocalTools