From 3f45c70b3ad8a67d46770dd79b4af9d04f8c03f6 Mon Sep 17 00:00:00 2001
From: David Yoder <dyoder@emberkom.com>
Date: Fri, 14 Jun 2024 12:46:02 -0400
Subject: [PATCH] initial commit

---
 Create-NewTicketFromBSODAnalysis.ps1 | 35 ++++++++++++++++++++++++++++
 1 file changed, 35 insertions(+)
 create mode 100644 Create-NewTicketFromBSODAnalysis.ps1

diff --git a/Create-NewTicketFromBSODAnalysis.ps1 b/Create-NewTicketFromBSODAnalysis.ps1
new file mode 100644
index 0000000..839c3d6
--- /dev/null
+++ b/Create-NewTicketFromBSODAnalysis.ps1
@@ -0,0 +1,35 @@
+$BlueScreenView = $Global:MSPToolsDirectory + '\BlueScreenView.exe'
+$BSODReport = $Global:OutputDirectory + '\BSODReport.txt'
+
+# Remove existing BSOD report
+If ( Test-Path $BSODReport ) { Remove-Item $BSODReport -Force -ErrorAction SilentlyContinue }
+
+# Download BlueScreenView
+If ( Is64Bit ) { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x64.exe' } Else { $URL = 'https://www.emberkom.com/tools/BlueScreenView-x86.exe' }
+Download-File -URL $URL -File $BlueScreenView
+If ( -not (Test-Path $BlueScreenView) ) { Write-Error "File does not exist: ${BlueScreenView}" ; Return }
+
+# Run BlueScreenView
+Start-Process $BlueScreenView -ArgumentList "/stext $BSODReport /sort ~1" -Wait
+
+# Wait for BSOD report
+For ($i = 0; $i -lt 300; $i++) {
+    If ( Test-Path $BSODReport ) { Break }
+    Start-Sleep -Seconds 1
+}
+
+# Exit if the BSOD report was not created
+If ( -not (Test-Path $BSODReport) ) { Write-Output "BSOD report was not found: ${BSODReport}" ; Return }
+
+# Create ticket
+Import-Module $env:SyncroModule -WarningAction SilentlyContinue
+$TicketComment = Get-Content $BSODReport
+$TicketSubject = 'BSOD on ' + $Env:COMPUTERNAME
+$TicketIssueType = 'Remote Support'
+$TicketStatus = 'New'
+Try {
+    $TicketData = Create-Syncro-Ticket -Subject $TicketSubject -IssueType $TicketIssueType -Status $TicketStatus
+    Create-Syncro-Ticket-Comment -TicketIdOrNumber $TicketData.ticket.id -Subject $TicketSubject -Body $TicketComment -Hidden $true -DoNotEmail $true
+}
+Catch { Write-Error "Error creating ticket" ; Return }
+Write-Output "Syncro ticket created: ${TicketData.ticket.id}"
\ No newline at end of file